Service provider
This policy applies to services supplied by SIA Proecufiles, Registration No. 50203764061, through the ProECUFiles brand.
Orders not yet started
A customer may ask to cancel an order before technical work has started and before a digital file has been delivered. SIA Proecufiles will review the technical and payment state, then record any approved cancellation or refund through the original provider and financial record workflow where appropriate.
Custom work already started
Custom ECU/TCU work is prepared for the supplied source file, vehicle data and requested scope. Once technical work has started, a cancellation or adjustment request is reviewed manually against the work already performed. Starting work does not remove any mandatory rights that apply by law.
Digitally delivered customised files
A delivered customised file cannot be treated like an unused physical product. If the delivered result has a technical issue, the customer should use the revision process and provide the relevant logs, fault codes, symptoms and vehicle information. SIA Proecufiles will assess correction, replacement or refund as appropriate to the verified issue and applicable law.
Errors attributable to SIA Proecufiles
Where SIA Proecufiles supplied the wrong file, made a confirmed technical error or cannot provide the agreed service, it will first seek a safe correction or replacement where reasonable. If the issue cannot be remedied, an appropriate refund will be reviewed and recorded.
Incorrect customer information or files
Customers must provide the correct original file, vehicle, ECU/TCU, HW, SW, diagnostic and hardware information. Work repeated because the supplied file or information was incorrect may require a revised scope or price. This does not exclude responsibility for a separate error attributable to SIA Proecufiles.
Revisions
Revisions are handled through the order revision workflow. Customers should describe the issue clearly and provide logs, symptoms, diagnostic context, vehicle information, screenshots or supporting files where needed.
Staff may mark revisions as requested, in progress, delivered or rejected. Revised files are delivered through authorised account downloads and are not attached by email.
Refund method and statutory rights
Refunds, goodwill adjustments and corrections are recorded as new financial events rather than by silently editing historical payment records. The appropriate method depends on how the original amount was paid.
Nothing in this policy limits mandatory cancellation, conformity or consumer rights. The application of those rights to a specific B2B or consumer order depends on the customer, service state, consent and applicable law.