Credit top-ups
Credit top-ups, including manual crypto top-up requests, are reviewed and credited manually. A submitted top-up request does not add credits until an admin approves it in the portal.
Technical digital services
ECU/TCU file orders are technical digital services. Once work has started or a modified file has been delivered, refund or credit adjustment decisions are handled manually by an admin based on the order history, file details, customer notes and service outcome.
Revisions
Revisions are handled through the order revision workflow. Customers should describe the issue clearly and provide logs, symptoms, diagnostic context, vehicle information, screenshots or supporting files where needed.
Staff may mark revisions as requested, in progress, delivered or rejected. Revised modified files are delivered through authorized account downloads and are not attached by email.
Manual adjustments
Refunds, goodwill credits, corrections and other wallet changes are manual admin decisions. Corrections should be recorded as new wallet transactions rather than silently editing old ledger entries.